Questions & Answers
Purchase
Our shop follows the rythm of trees and the seasonality of each variety. To find out more about the seasons of the different citrus fruits, you can download our calendar of seasons and harvests via this link. You can also subscribe to our newsletter to be informed when citrus fruits arrive in store, or follow us on Instagram : @marion.lemonstory :)
Since the creation of Lemon Story, we care about finding partners in France who share our ethics and values, you can find the list of our retailers here : "Our points of sale".
Our products are also available on our e-shop.
Production
All our preserves are prepared in the core of the plantation, in a laboratory kitchen built specifically in the middle of the greenhouses to be able to transform and sublimate our citrus fruits just after their harvest.
To learn more about the secrets of our preserves you can read our article on the subject : “Behind the scenes of our jams, from the picking to the cauldron”.
The cultivation
The plantation is a private site, so we cannot welcome public at the moment. However, we regularly share behind-the-scenes images on Instagram and in our newsletter, so you can experience what's going on live :)
Deliveries
We deliver every country in the European Union via the postal services. We can also organize deliveries by a courier service in and around Paris.
Our fresh citrus fruits are available for delivery in Paris and around (within a 10km radius of Paris) via a courier service, according to the stocks available. However, for the rest of France, we cannot ship our fresh citrus fruits via the postal service (Colissimo), as they are fragile and could be damaged during transportation.
Before validating the order and finalizing payment, you will be asked to enter your contact details and a postal address for delivery. At this step, you will be able to choose delivery by courier. However, this service will not be available if the destination address is outside the delivery perimeter covered by the service, or if the order is placed outside our opening hours.
The courier delivery service is only available in Paris and around (within a 10km radius of Paris), on the opening days and times of the shop, until 6pm on weekdays and 5pm on Sundays.
Requests for delivery by courier are processed immediately, as the courier is reserved at the time of payment. Therefore, before finalizing your order, please make sure that you can receive it within one or two hours.
We prepare and ship all new orders within 24 to 48 hours.
For delivery in France, lead times are 3 to 5 working days, these times are indicative.